Building conversational AI and digital banking products in Erbil, from Copilot Studio chatbots to Python LLM applications.
- Designed and developed an AI-powered customer service chatbot from scratch using Microsoft Copilot Studio, including conversation flows, intents, topics, and automation logic.
- Developed AI applications from scratch using Python and modern AI frameworks, integrating LLMs, APIs, RAG pipelines, and backend services.
- Supported Azure OpenAI and Microsoft AI service integrations for conversational AI and digital banking use cases.
- Tested and optimized chatbot responses, fallback mechanisms, and workflows to improve reliability and user experience.
- Collaborated with internal teams and vendors to gather requirements, provide technical guidance, and ensure successful delivery of AI solutions.
- Applied prompt engineering techniques to improve response quality, reduce ambiguity, and keep chatbot outputs aligned with business requirements and banking use cases.
Pre-launch technology education initiative for young people in Kurdistan and Iraq.
Completed user research into practical technology-education gaps, designed the planned learning program, and built the CodeSpace AI Tutor as an early product. Launch preparation is underway.
Web Developer
-
Hanzo Group
July 2025 - September 2025
Built responsive React applications and digital assets in Erbil, working with marketing and design on branding and UX.
- Developed responsive and interactive web applications using React.js, JavaScript, HTML5, CSS3, and Bootstrap.
- Built reusable React components and implemented responsive layouts for consistent performance across desktop, tablet, and mobile.
- Integrated REST APIs and dynamic data into frontend interfaces to support interactive website functionality.
- Created and optimized digital assets for websites and social media using Photoshop, Illustrator, and Canva.
- Collaborated with marketing and design teams to keep branding and user experience consistent across digital platforms.
- Updated website content, resolved frontend issues, and supported ongoing improvements to performance and functionality.
Front-end Developer
-
Self-employed
March 2021 - October 2021
Freelance frontend work building responsive, component-based web applications.
- Developed responsive, component-based web applications using React.js, JavaScript, HTML5, CSS3, and Bootstrap.
- Built reusable UI components, navigation systems, forms, and interactive interfaces with a focus on scalability and maintainability.
- Integrated REST APIs and third-party services using asynchronous JavaScript, JSON, and Axios/fetch.
- Implemented responsive design, cross-browser compatibility, and mobile-first layouts for consistent experiences across devices.
- Performed frontend testing, debugging, and troubleshooting with browser developer tools to resolve UI, performance, and compatibility issues.
Graphic Designer
-
Prodel
January 2023 - July 2023
Created social campaigns and visual content in Erbil while collaborating with the digital team on objectives and storytelling.
- Wrote, reviewed, edited, and updated content for social media pages.
- Created graphic and social media designs using Photoshop, Illustrator, and Canva.
- Used social media to engage consumers, respond to questions or complaints, and promote initiatives.
- Collaborated with the digital team to establish campaign objectives, complete tasks, and identify and solve problems.
- Suggested new ways to promote content and narratives.
Owned websites, social platforms, and marketing design for the company’s digital presence in Erbil.
- Managed websites, social platforms, and marketing graphic design using Photoshop, Illustrator, and Canva.
- Created and updated websites using WordPress.
- Wrote, reviewed, edited, and updated content for social media pages and websites.
- Developed and contextualized content from research findings and data.
- Created graphic designs and other social media materials.
- Used social media to engage consumers, respond to questions or complaints, and promote initiatives.
- Collaborated with the digital team to establish campaign objectives, complete tasks, and identify and solve problems.
